What do our patients think of the care we provide, and the environment we provide it in?
How well do we keep our patients from getting infections or complications related to their care?
How often do we make sure that patients with diabetes, asthma and heart disease get tests and medications that can keep their condition in check?
What’s the survival rate for patients who have transplants or complex operations at UMHS?
How often do our clinicians wash their hands?
The answers to these questions – and many more – can be found on a website that’s open to everyone, anywhere in the world.
It’s all there in the charts, graphs, easy-to-understand explanations and more on www.uofmhealth.org/quality, the UMHS Quality & Safety site.
Putting this huge amount of data on a public website makes UMHS one of the most “transparent” health systems in the country. It’s part of our commitment to patient safety and high-quality care.
That website has just been named Support Services Program of the Year for 2012, and the award was given to the team that built and maintains the site with no additional financial support. They call themselves “Team Transparency”, and they include members of the Performance Assessment & Clinical Effectiveness (PACE) division of the Office of Clinical Affairs, and of the Public Relations & Marketing Communications department. PACE includes members of the former Clinical Information and Decision Support Services (CIDSS) and Customer Performance Metrics & Improvement units.
Working with no additional funding, the team designed the UMHS Quality & Safety site from the ground up to offer comprehensive, easy-to-understand, easy-to-navigate and fully transparent data and information about UMHS clinical performance. It’s fully integrated into UofMHealth.org, the Health System’s patient-focused web presence.