They’re often the first people patients and families see and the last to say goodbye. They help patients and families through their worst moments or times of joy. Their job is one of the hardest: keeping patients, families and staff safe 24 hours a day, 7 days a week.
Now UMHHC Security and Entrance Services is the recipient of C.S. Mott’s 2012 Evan Newport HOPE Award as the year’s outstanding program or service that best exemplifies what patient and family-centered care is all about.
“Winning this award acknowledges that Security and Entrance Services staff are successfully achieving their long-standing, ongoing mission to be irreplaceable partners in the healthcare team,” says Director, UMHHC Security and Entrance Services, Marilyn Hollier, CPP, CHPA.
Security work, because of its very nature, is full of nuance—and the need for flexibility. Particularly so for security operations that take place within a healthcare environment.
Because Security Operations, for instance, recognizes the difference between working as a security officer in an adult hospital versus one working in a children’s and women’s hospital, it has identified a core of 15 officers with a lead officer who are assigned to C.S. Mott Children’s Hospital and Von Voigtlander Women’s Hospital.
In addition, due to the nature of their jobs, Security has representatives on the Decedent Affairs Bereavement Committees (both adult and pediatric) and the Diversity at End of Life Committee. The diversity committee was actually formed after Security noticed a difficulty on the part of clinical staff when faced with the grieving behaviors of diverse cultures. Read the rest of this entry »