Mott 5 East engages employees through open communication and collaboration
When Clinical Nurse Manager Laura Cherven, R.N., discusses her unit’s stellar Employee Engagement survey scores, she is quick to attribute the success to her staff members’ positive attitudes and collective work ethic.
“Everyone here works really well together to make our patients comfortable and safe,” she says, referring to the 5 East Unit of C.S. Mott Children’s Hospital.
Cherven is being modest. Since 1987, her leadership skills have helped her unit, which works primarily with child and adolescent congenital heart patients, achieve some of the highest Employee Engagement scores at the University of Michigan Hospitals and Health Centers. Willingness to Recommend your Department—one of the survey’s most straightforward markers of employees’ workplace satisfaction—has consistently been in the high 80’s for Mott 5 East. Read the rest of this entry »
