Feb 11 2013

UMHS Quality & Safety website: Support Services Program of the Year

What do our patients think of the care we provide, and the environment we provide it in?

How well do we keep our patients from getting infections or complications related to their care?

How often do we make sure that patients with diabetes, asthma and heart disease get tests and medications that can keep their condition in check?

What’s the survival rate for patients who have transplants or complex operations at UMHS?

How often do our clinicians wash their hands?

The answers to these questions – and many more – can be found on a website that’s open to everyone, anywhere in the world.

It’s all there in the charts, graphs, easy-to-understand explanations and more on www.uofmhealth.org/quality, the UMHS Quality & Safety site.

Putting this huge amount of data on a public website makes UMHS one of the most “transparent” health systems in the country. It’s part of our commitment to patient safety and high-quality care.

That website has just been named Support Services Program of the Year for 2012, and the award was given to the team that built and maintains the site with no additional financial support. They call themselves “Team Transparency”, and they include members of the Performance Assessment & Clinical Effectiveness (PACE) division of the Office of Clinical Affairs, and of the Public Relations & Marketing Communications department. PACE includes members of the former Clinical Information and Decision Support Services (CIDSS) and Customer Performance Metrics & Improvement units.

Working with no additional funding, the team designed the UMHS Quality & Safety site from the ground up to offer comprehensive, easy-to-understand, easy-to-navigate and fully transparent data and information about UMHS clinical performance.  It’s fully integrated into UofMHealth.org, the Health System’s patient-focused web presence.

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Aug 4 2011

Complimentary Perspectives

Joining the power of clinical workflow with information technology

Looking back on his time as a medical student, Andrew Rosenberg, M.D., recalls being asked a specific question: What is the most important problem facing health care?

His response: the inability to bring the critical data needed to care for patients to those who need it.

Dr. Rosenberg believes in combining the power of IT systems with clinical knowledge and workflow.

Fast forward several years and Rosenberg’s answer is more relevant than ever. Nationwide, hospitals and health networks are working to implement electronic health records at an unprecedented pace. Among the reasons for this transformation are the patient safety and quality of care initiatives and government expectations to adopt health information technology.

“Before electronic information systems, everything was on paper. Clinicians and staff had to physically travel throughout the hospital and clinics to get the results they needed,” he says. “The hardships involved in tying together information significantly limited a clinician’s ability to make timely and knowledgeable decisions, as well as work efficiently.” Read the rest of this entry »

May 19 2011

Turning to Telemedicine

Using technology to expand the reach of UMHS Centers of Excellence

“Information and communication technology is not a passing fad. It is part of our lives and will continue to be a dominant feature in our future. We depend on it to the extent that our society cannot function without it.”

So says Rashid Bashshur, Ph.D., director of UMHS Telemedicine and professor emeritus of Health Management and Policy. The health care sector must embrace technology and cannot stay on the sidelines. That’s why he’s spent his career immersed in the field of telemedicine, which aims at using technology to enhance efficiency and effectiveness of health care delivery. Read the rest of this entry »