New Children’s and Women’s hospital cafeteria designed for families, faculty and staff
A brand new, state-of-the-art children’s and women’s hospital calls for more than your average cafeteria. That’s why it’s taken more than two years, a dozen people and thirteen requirements to plan and open the Getaway n Play Café in the C.S. Mott Children’s and Von Voigtlander Women’s Hospital.
Slated to open Dec. 4, the retail food vendor Aramark will bring together the vision created by a team of Health System employees, Health System patients and families. Getaway n Play Café will take a unique approach to feeding Health System employees and guests, young and old. The café will be open from 6 a.m. – 12 a.m. every day (with a limited menu after 9 p.m.) and includes:
- Noodles and stuff, featuring customizable noodle entrees, sandwiches and grilled favorites
- Snatch it Up grab and go items
- Yummy dessert bar
- Full-service Subway restaurant
Catering and bulk meals are available so families and kids can have family-style meals together. Breakfast is available all day. And, some food choices will come in regular or mini portions with healthy baked options.
“People often think that one person made the decision and the decision was made for profit,” says Contract Administrator Craig Luck, one member of the C&W retail food service team. “This whole process wasn’t handled that way. We engaged our staff and our families. We engaged other hospitals to see their offerings.”
The food service team, consisting of 10 Health System employees, a former C&W patient and a family member, identified more than a dozen areas of interest to define requirements for the new dining facility. The team created a survey for staff, patients and families. Patient Food and Nutrition Services put reminder slips on patient trays encouraging them to take it.
“We met for a full year to look at different attributes of the retail food choice,” says Jackie Lapinski, C&W project manager. “We talked about nutrition, greenness, food choices and family needs.”
Most important factors to C&W diners:
- Quality of food/menu items
- Type of food
- Menu pricing
- Healthy options
- Hours of operation
- Proximity to their location
- Dining environment
The team’s work resulted in several areas of interest that were considered during the planning process. They investigated and benchmarked against 10 other children’s hospitals, looking at things like hours of operation, whether food services were contracted and whether big-name restaurant brands (like Subway) were part of the dining experience. Also considered were menu pricing, ambiance, accessibility and finding a retail food vendor to provide entertainment and activities geared toward patients and families.
“Aramark’s proposal blew everyone out of the water,” Lapinski says of the vendor review process. “They really heard the ‘kid friendly.’ They came back with creative names, portion sizes and the ability to scale up and down. They will engage and involve kids with monthly events.”
The C&W food service team:
- Contract Administrator: Craig Luck
- C&W Project: Jackie Lapinski
- Procurement: Sandy Barkman
- Community Relations: Kim Barker
- Registered Dietician: Uryna Gerber
- Social Work: Lorrie Carbone
- House Officer: Karen Wiseman
- Nursing: Lucresha Mason
- Clinical Support/Radiology: Elizabeth Noble
- Patient Relations: Kelly Roth
- Patient / Family Member: Robyn Bishop, Jonathon Wilbur